NEXCOM Terms and Conditions


The following is the shopping notice for NEXCOM International Co., Ltd. AIoT eCommerce website (hereinafter referred to as this website). Please read this notice carefully to protect your purchasing rights.
  1. Registration Required: To purchase products on this website, you must first register. Click on "Join Member" in the upper right corner and fill in your email, name, shipping address, contact person, company name, billing address, phone number, and fax number. After registration, you can start shopping. If you are under 18, you must have a parent or guardian read this notice, and all transactions must be conducted under their supervision.
  2. Account Security: Please keep your account and password secure. All actions taken after logging in are considered to be by the registered account holder.
  3. Product Prices: The prices displayed on the website include tax (as per Taiwan's regulations).
  4. Shipping Fees: Shipping fees vary depending on product weight, size, and shipping destination. Detailed shipping costs will be shown on the checkout page (shipping promotions, if applicable, will be automatically applied).
  5. Shopping Process:
               Step 1: Select the desired product.
               Step 2: Add to cart.
               Step 3: Log in/Register as a member.
               Step 4: Enter recipient information and shipping address.
               Step 5: Confirm checkout.
               Step 6: Receive order confirmation email.
               Step 7: Order is established.
               Step 8: Shipment is arranged.
               Step 9: Confirm product receipt.
  1. Order Review Rights: The website reserves the right to review orders. Completing the shopping process does not mean the order contract is established. The website will verify order details before arranging shipment.
  2. Payment Methods: The website currently supports payment by credit cards (including VISA, MasterCard, JCB, and UnionPay), PayPal, WeChat Pay, and convenience store payment (available only in Taiwan).
  3. Order Modifications: Once the order is placed, modifications to the product details, payment method, shipping method, or recipient information cannot be made.
  4. Logistics Services: We partner with multiple logistics providers, including UPS, FedEx, DHL, and Black Cat (TA-Q-BIN), to ensure safe and fast delivery.
  5. Shipping Method: We provide home delivery.
  6. Shipping Areas: We offer global air freight shipping through UPS, FedEx, and DHL. Please refer to their websites for specific regions.
  7. Delivery Time: General delivery time is within 2 business days after the order is placed. If there are special circumstances (e.g., out of stock, promotional events), we will notify you. Delivery time will be 2-7 business days depending on the region and shipping method.
  8. Product Inquiries: For product inquiries, go to the "Contact Us" section on the menu, fill out your personal information, and submit your questions.
  9. Order Cancellation: Orders can be canceled before shipment by logging into your account and managing the order. Once the order shows "shipped," it cannot be canceled. Please keep the product unopened for return or exchange.
  10. Invoice Delivery: Invoices will be sent with the product. For returns, the invoice must be returned with the product.
  11. Return Policy: In compliance with national policy, this website provides a 30-day return/exchange period from the date of receipt, provided the product remains unopened. If the product has been opened or used, the website reserves the right to refuse returns or exchanges. For return/exchange requests, go to the "Contact Us" section or email ecommerce@nexcom.com.tw, and our customer service team will arrange the return/exchange.
  12. Refunds: For eligible orders, refunds will be processed based on the original payment method (credit card, PayPal, or Alipay). Please check with your payment provider for refund timelines.
  13. Consumer Rights & Product Warranty: All products undergo strict quality checks. If you receive a defective product, please contact us immediately.
  14. Order Security: The website uses SSL encryption to protect your personal data and transaction security.
  15. Legal Disputes: Any disputes arising from the use of this website will be governed by the laws of the Republic of China (Taiwan).